Elaine Owens

About Elaine Owens

I am a dynamic and accomplished account and project manager, excelling in the development of valuable relationships that drive revenue and foster growth. I am a proficient trainer, leader and executive of successful client success teams, dedicated to optimizing the customer journey and cultivating enduring connections with our clients. Leveraging my in-depth knowledge of operations, analytics, and technology, I formulate winning account management strategies strategically aligned with the client\'s long-term goals. My education and training include: Sandler Management Solutions; Projects in Organizations; Project Management Fundamentals; Essential Project Management Tools; Listening, Influencing and Handling Tough Situations; Energizing and Empowering Your Employees; Tips and Techniques for Effective Coaching; Priority Management Microsoft Office 365 Products, Salesforce, HubSpot, SharePoint, Zoom, Teams, Confluence, JIRA, Retool, Trello, ZoHo, Canva, Stripo, Fliki and Mailchimp

Experience

1. Vice President of Client Success

   Domidocs, Inc

   May 2024 — Present · Dallas, TX, US

   As Vice President of Client Success at DomiDocs, I ensure a seamless transition for clients from sales through to their ongoing success on our platform. I coordinate with sales representatives to gather essential client information, schedule and conduct onboarding calls, and assist clients in setting up their businesses within our platform. I create and maintain detailed onboarding materials, including guides, tutorials, and training resources, to facilitate client understanding and platform adoption. Providing continuous support, I address client questions, concerns, and technical issues, while proactively engaging with clients to understand their evolving needs. By developing and monitoring key performance indicators, I assess client engagement, satisfaction, and platform utilization, and collaborate with internal stakeholders to implement strategies that drive client success and retention, thereby contributing to the long-term growth and success of our business.