Elaine Mendez
Sales Operations Analyst @VNS Health
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WORK HISTORY
Sales Operations Analyst @VNS Health
New York, NY, US
Managed VNSNY CHOICE Market Development sytems projects relating to system analysis and enhancements. Implemented, tested, project managed creation of Choice Events/Campaigns functionality in Salesforce.com to include input of data for COV, Tabletop, ESMG Events which is extracted for upload to CMS guidelines. Business users are able to schedule, track, and report on Events/Campaigns across the enterprise in a single system, which allowed for better record keeping. Liaison with vendors to resolve Market Developmeent system issues, understanding impact of product changes and develop future enhancements. Creation and update of Windows Sharepoint Intranet page for Member Retention and Sales & Marketing Department. Created re-enrollment, home visits, change of options spreadsheet on the intranet for logging and tracking purposes. Assignment of daily leads to Community Liaisons for New York, Westchester, and Suffolk County.Report production and analysis for the department on a regular basis to identify issues and trends.Provided quarterly, monthly, weekly, daily reports such as sales allegations, rapid disenrollments, cancellations, electronic applications, scope of appointment, etc. to upper management, compliance and online monitoring tool for review.
EDUCATION
Brooklyn College
Associate's degree, Liberal Arts and Sciences/Liberal Studies
SKILLS
ABOUT ELAINE MENDEZ
Dedicated and trustworthy Information Technology Computer Operator with four plus years experience with the ability to handle critical processing, time management, analyze business operations and recommend strategies to improve business performance. Supported end users and communicated effectively with Developers, QA, DBA, and Management for a successful work flow. Use discretion when handling confidential data, excellent attention to detail, a strong work ethic, exceptional abilities in organization and problem solving. Additional five years as Executive Assistant, fluent in English and Spanish.
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