Elaine Gilbert
Senior Customer Success Manager at Tangoe focused on client engagement and satisfaction.
- Role
- Senior Customer Success Manager at Tangoe
- Location
- Bend, OR, US
- LinkedIn followers
- 500 followers
About Elaine Gilbert
At Tangoe, we empower Fortune 500 companies to achieve operational excellence by fostering strategic partnerships and aligning service delivery with client objectives. With over 5 years of experience in customer success and telecommunications expense management, we have enabled performance improvements in CSAT, NPS, and renewal rates exceeding 90%, reflecting our commitment to measurable results and client success. With a focus on business relationship management and strategic business reviews, we collaborate with cross-functional teams to deliver seamless execution and optimize client outcomes. Our dedication to enhancing trust with senior stakeholders and resolving escalations has strengthened client engagement and contributed to sustainable growth.
Experience
Senior Customer Success Manager
Jun 2023 — Present
Cultivated strategic relationships with customers, enhancing trust and engagement with senior stakeholders. • Drove performance improvements in CSAT and NPS, achieving a renewal rate of over 90%. • Collaborated with internal teams to align client goals with service delivery, ensuring seamless operational execution.
Education
Indiana University Bloomington
Bachelors, Apparel Merchandising, Business, Psychology
2006 — 2010
Skills
- Apparel
- Microsoft Word
- Inventory Management
- Customer Service
- Photoshop
- Retail Marketing
- Retail Branding
- Fashion Buying
- Fashion
- Microsoft Office
- Sales
- Styling
- Event Planning
- Merchandising
- Powerpoint
- Microsoft Excel
- Brand Consulting
- Retail Sales
- Brand Advertising
- Visual Merchandising
- Retail
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