Elaine Duvall

Senior Account Service Manager @Lincoln Financial

Pittsburgh, PA, US

Manage and lead effective relationships with policyholders and producers on assigned caseload through occasional on-site visits, professional negotiation, responsive communication, problem resolution and meeting customer expectations. Work with producers and policyholders to understand their concerns and needs and act as liaison between home office departments and the customers to interpret existing contract, initiate plan improvements, resolve administrative inconsistencies and answer commission, claims, premium and evidence questions.Aggressively pursue opportunities to improve profitability, retention, and growth; Monitor renewal activity and prepare renewal package for the producer and policyholder justifying the renewal and recommending changes if appropriate. Determine plan design options for inforce groups and submit to field office Sales Administrative Coordinator for proposal generation. Identify and promote the sale of additional lines of coverage or plan improvements on assigned block of business whenever possible. Promote new product offerings and enhanced product features. Highlight the advantages of placing the coverage with our company in coordination with the assigned Sales Representative.

PennWest California

Mathematics, Secondary Education