Elaine Craven
Sr. Manager Digital Tools & Enablement
- Role
- Sr Manager Digital Assist Tools & Enablement - Digital Chat at Cox Communications
- Location
- Peoria, AZ, US
- LinkedIn followers
- 500 followers
About Elaine Craven
Senior enterprise leader with 20+ years of experience driving governance, risk-informed…
Experience
Sr Manager Digital Assist Tools & Enablement - Digital Chat
Oct 2021 — Present · Atlanta, GA, US
Education
University of Phoenix
Master of Business Administration - MBA
2023 — 2025
University of Arkansas at Little Rock
Psychology
2000 — 2001
Kaplan University
Bachelor of Business Administration (B.B.A.)
2008 — 2010
Skills
- Leveraging Strategic Partnerships
- Telecommunications
- Leveraging Relationships
- Call Centers
- Customer Satisfaction
- Strategic Leadership
- Leadership
- Customer Experience
- Project Management
- Customer Retention
- Customer Service
- Troubleshooting
- Value Based Selling
- Process Improvement
- Peoplesoft
- Change Management
- Microsoft Office
- Team Leadership
- Vendor Management
- Management
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