Elaine Blake

Ci & Change Team Lead @NFU Mutual

York, GB

PurposeTo lead, manage and develop the Continuous Improvement Change Delivery team to enhance customer experience and performance across General Insurance Customer Services by delivering a targeted portfolio of improvement projects and developing, driving and supporting an effective change and continuous improvement infrastructure.ResponsibilityLead a team to deliver change and continuous improvement activity nationally. Ideally in a multi-site environment, both virtually and on siteTo drive project and portfolio management across a range of change projects and programmes, delivering both customer and business benefitsCreate and embed a culture of continuous improvement in a business and environment by engaging, influencing and managing multiple stakeholders at all levelsTo hold a knowledge of Continuous Improvement, Change methodologies and practices (LEAN 6 SIGMA)Ability to plan and prioritise workload, ensuring all given deadlines are met, individually and within the teamTo use a data led approach to drive measurable and sustainable benefits

East Riding college

GNVQ advanced

Bridlington Sixth Form

GNVQ intermediate

East Riding college

HND

Bridlington school

GSCE's

Northumbria University

Bachelor's degree in Financial Services