Elaina M. Jones

About Elaina M. Jones

As a Learning and Development leader with 18 years of experience, I am dedicated to crafting transformative learning experiences that fuel both individual and organizational growth. I specialize in instructional design, curriculum development, and the strategic application of adult learning principles to design training programs that drive engagement, retention, and measurable results.In my career, I’ve led impactful learning initiatives across various sectors, conducting thorough needs analyses and leveraging insights to create targeted, adaptable learning solutions. My expertise in learning styles and multiple intelligences allows me to develop programs that resonate with diverse learners, enhancing accessibility and effectiveness.As a certified life coach, I bring a unique coaching perspective to my work in L&D, supporting individuals and teams in achieving their full potential. This coaching experience enhances my skills in leadership development and fosters a collaborative, growth-oriented approach to learning.I excel in building strong partnerships with stakeholders, aligning learning initiatives with business goals to ensure meaningful, sustainable outcomes. My focus on employee engagement and process improvement has consistently driven positive performance metrics and enriched workplace culture.

Experience

1. Instructional Designer

   ComEd

   Jan 2024 — Present · Oakbrook Terrace, IL, US

   Contracted through Pyramid ConsultingPartnered with Exelon/ComEd to design and implement blended learning solutions that streamline complex system integration training for Customer Care Representatives. By incorporating hands-on practice and high engagement practice activities, I created a dynamic learning experience that increased engagement and improved retention by 25%. My approach focuses on aligning training with business needs, ensuring that employees are not only proficient but confident in their roles.

Education

• Ashford University

  Bachelor's degree, Organizational Management

  2009 — 2012

• Walden University

  Master's Degree, Instructional Design and Technology

  2013 — 2015

Skills

• Microsoft Office
• Organizational Development
• Performance Management
• Employee Training
• Strategic Planning
• Adobe Creative Suite
• Customer Retention
• Customer Service
• Coaching
• Consulting
• Adobe Captivate
• Training & Development
• Webex
• Team Building
• Management
• Blended Learning
• Articulate Storyline
• Time Management
• Leadership Development
• Organizational Learning
• Process Improvement
• Adobe Creative Cloud
• Instructional Design
• Cross-Functional Team Leadership
• Training Course Development
• Virtual Training
• Articulate Studio
• E-Learning
• Needs Analysis
• Vendor Management
• Team Leadership
• Strategy
• Learning Management Systems
• Program Management
• Training Delivery
• Instructor-Led Training
• Leadership
• Training
• Customer Satisfaction