Elaina Hirsch

About Elaina Hirsch

The strongest leaders possess insight beyond their departments, a quality I have cultivatedthrough my non-traditional career path. My diverse experiences reflect my eagerness to learnand adapt. My varied background in the retail industry allows me to build stronger, more effective relationships with cross-functional teams, giving me a unique perspective on problem-solving and innovation.As a self-starter with an attention to detail and a passion for process improvement, I bring a blend of analytical thinking, creativity, and a positive attitude to every role I take on. I excel in fast-paced environments where data analysis, problem-solving, and strategic creativity drive the team\'s success.My career highlights include:• Spearheading a new signage strategy for 1,400+ stores at Big Lots, reducing errors by 90% and optimizing a $3.5M budget to cut shipping costs.• Leading the modernization of a 10-year-old speed-to-market strategy at Tommy Hilfiger, improving gross margin and shortening production time through a 50% style reduction.• Designing a monthly customer research testing process at Big Lots, with results presented to C-suite executives and board members to inform strategic decisions.• Automating manual workflows and increasing team efficiency across various roles, including implementing Airtable processes and training 100+ cross-functional colleagues.My degree in International Business & Operations Management provided me with the tools to evolve processes, optimize automation, and reduce redundant work. Additionally, earning my Google Project Management Professional certificate has further strengthened my ability to manage complex projects and teams efficiently.In today’s rapidly evolving retail landscape, I am passionate about leveraging technology and data to improve customer experiences and operational efficiency. My ultimate goal is to lead and inspire teams to drive impactful, lasting change while fostering growth—both for my team members and myself.I am always open to new opportunities where I can contribute my skills and continue my growth. Feel free to reach out to connect or discuss how I can support your team’s goals. I can be contacted directly at e•••••@gmail.com.

Experience

1. Director, Customer Success

   Twocents

   Apr 2025 — Present · Montclair, NJ, US

Education

• Alfred Lerner College of Business & Economics at University of Delaware

  Bachelor of Science - BS, International Business

Skills

• Social Networking
• Powerpoint
• Microsoft Excel
• Microsoft Office
• Customer Service
• Social Media
• Event Planning
• Leadership
• Research
• Microsoft Word
• Public Speaking