Elaina Lee-Ferguson
Manager @Health Alliance Plan
Birmingham, MI, US
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Mar 2025 — Present
Manager @Health Alliance Plan
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Leading strategic operations for a leading health care plan focused on delivering exceptional service to members, providers, and internal stakeholders. Responsible for driving performance, partnering cross-functionally to streamline business processes, implement workforce optimization strategies, and improve customer experience.
EDUCATION
N/A
Central Michigan University
Master of Science - MS
N/A
University of Phoenix
Bachelor's degree
SKILLS
Call CentersChange ManagementHealth InsuranceLeadership DevelopmentCross-Functional Team LeadershipAnalysisProgram ManagementBudgetsManagementTeam BuildingProcess ImprovementStaff DevelopmentOperations ManagementInsuranceLeadershipCustomer ServiceMicrosoft OfficeTeam LeadershipTrainingData ManagementHuman ResourcesOrganizational DevelopmentProject ManagementVendor ManagementStrategic Planning
ABOUT ELAINA LEE-FERGUSON
Healthcare Operations Leader | Transforming Member Experience through Data, Process Improvement & Strategic Leadership
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