Elaina Lee-Ferguson
Healthcare Operations Leader | Transforming Member Experience through Data, Process Improvement & Strategic Leadership
- Role
- Manager at Health Alliance Plan
- Location
- Birmingham, MI, US
- LinkedIn followers
- 500 followers
Experience
Manager
Mar 2025 — Present
Leading strategic operations for a leading health care plan focused on delivering exceptional service to members, providers, and internal stakeholders. Responsible for driving performance, partnering cross-functionally to streamline business processes, implement workforce optimization strategies, and improve customer experience.
Education
Central Michigan University
Master of Science - MS
University of Phoenix
Bachelor's degree
Skills
- Call Centers
- Change Management
- Health Insurance
- Leadership Development
- Cross-Functional Team Leadership
- Analysis
- Program Management
- Budgets
- Management
- Team Building
- Process Improvement
- Staff Development
- Operations Management
- Insurance
- Leadership
- Customer Service
- Microsoft Office
- Team Leadership
- Training
- Data Management
- Human Resources
- Organizational Development
- Project Management
- Vendor Management
- Strategic Planning
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