Ekung Victoria

Customer Service Representative @Firstsource

Middlesbrough, GB

Handled customer inquiries via phone and email, ensuring professional and timely responses.• Explaining / Promoting Products and Services: Educating customers about various banking products, services,and their benefits.• Acted as a liaison between customers and internal departments to resolve issues and improve serviceefficiency.• Managed end-to-end order processing, resulting in a 70% improvement in debit card delivery accuracy.• Compliance and Security: Ensuring adherence to banking regulations, data protection, and security protocols.• Customer Retention: Building and maintaining strong relationships with customers to ensure theirsatisfaction and loyalty.

Madonna university nigeria

Bachelor of Science (BSc)