Eku Malcolm

WORK HISTORY

EDUCATION

SKILLS

ABOUT EKU MALCOLM

I build the operating systems that make SaaS companies scale faster, spend smarter, and execute stronger.With nearly 20 years in operations leadership, I specialize in guiding companies through the $30M–$100M ARR inflection point—the stage where systems, governance, and AI adoption make the difference between stalled growth and enterprise readiness.At OfficeSpace Software, I created and scaled two critical functions—Client Operations and Business Operations—while embedding AI as a structural operating principle. The impact:5+ internal GPTs deployed for contract negotiation, onboarding, and documentation—cutting manual cycles by 30%.Slack-Zendesk agent automations and N8N workflows that turned reactive support into proactive, AI-driven triage.Predictive AI models for churn prevention and IT ticket prioritization, moving the org from firefighting to foresight.Vendor negotiations that expanded AI capabilities at net-neutral cost, unlocking $1M+ in annual savings.Post-acquisition integration that delivered ELT/Board-level reporting within 90 days of Vista Equity’s investment.Beyond AI, I’ve:Scaled operations from $18M → $42M ARR (trajectory to $100M).Reduced operating costs by 15% while improving efficiency by 25–30%.Built global IT provisioning and lifecycle management across 3 countries.Rebuilt onboarding, offboarding, procurement, and knowledge systems into enterprise-ready frameworks.I thrive in roles where I serve as the right hand to the CEO or COO, building the infrastructure that lets executives move faster with precision. Depending on company size and stage, that can mean serving as:Director or Sr. Director in a larger enterprise, bringing enterprise-scale rigor to complex systems.VP Operations or Chief of Staff in a scaleup, aligning cross-functional clarity with rapid execution.COO in a growth-stage SaaS, architecting the internal engine that drives competitive advantage.My operating ethos is simple:Clarity over complexity. Structure over noise. Outcomes over optics. Build it right, then scale it fast.