Ekta S.
Manager Knowledge Management and Bid Support @ Fujitsu Asia Pacific | Knowledge Management, Content Governance
- Role
- Manager Knowledge Management and Bid Support at Fujitsu
- Location
- Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Ekta S.
As a Knowledge Management professional with over 9 years of experience, I specialize in…
Experience
Manager Knowledge Management and Bid Support
Sep 2022 — Present
As a senior leader driving Knowledge Management for global presales and bid teams, I led strategic initiatives to transform content practices, improve bid outcomes, and enhance KM adoption across regions. My role bridged innovation, content governance, change management, and stakeholder alignment to build a future-ready KM ecosystem.Key Contributions:• Spearheaded the development and execution of a robust Knowledge Management strategy aligned with business priorities, driving innovation and continuous improvement in content reuse and knowledge accessibility.• Championed implementing Knowledge-Centered Service (KCS) principles, establishing enterprise-wide standards, playbooks, and best practices to scale knowledge sharing and reduce content redundancy.• Enabled global teams through hands-on training, workshops, and change interventions to adopt KM tools, enhance knowledge creation, and embed KM into daily workflows and bid processes.• Partnered with third-party federated search providers to optimize search experience and increase knowledge findability for internal teams and clients.• Managed regional team onboarding to the centralized KM platform, unifying diverse practices under standardized templates, taxonomies, and content lifecycle governance.• Collaborated with Legal, Finance, and Compliance teams to ensure bid content integrity and alignment with operational and regulatory standards.• Identified patterns in client queries and developed reusable response templates, significantly reducing turnaround time and improving bid consistency.• Designed and launched custom training programs and onboarding kits to scale KM literacy and drive platform adoption across sales and presales functions.• Created modular templates for capturing, tagging, and sharing reusable knowledge assets to accelerate proposal development and reduce time-to-response.
Education
DU
Eng Hons
1996 — 1999
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