Ekta Mehta
IT Service Management Officer | Incident, Problem & Change Management Expert | ITIL® Certified |
- Role
- Service Management Officer at Nouryon
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Ekta Mehta
Experienced IT Service Management (ITSM) professional with over 10 years of progressive experience across Incident, Major Incident, Change, Problem Management, and Service Level Management. My background spans onshore client coordination (UK – 9 months), PMO operations (4 months), and long-term engagements in global delivery models for enterprise clients in the Chemicals, Retail, Utilities, and Manufacturing sectors.I bring hands-on expertise in driving service excellence through proactive issue resolution, SLA/OLA adherence, root cause analysis, and continual improvement initiatives—aligned with ITIL best practices. I\'ve worked with clients like Rolls-Royce, British Gas, and John Lewis Partnership, and am currently supporting global ITSM initiatives at Nouryon Chemicals.Key Skills-Incident, Major Incident, Problem & Change Management- Service Level Agreements (SLA) & Operational-Level Agreements (OLA)- ITIL v4 | ServiceNow | BMC Remedy | SAP- Process Governance | Stakeholder Management | Reporting & Metrics- Onshore-Offshore Collaboration | War Room Handling | Root Cause Analysis Education: Bachelor of Engineering – University of Mumbai Certifications & Training: ITIL v4 | Six Sigma | I\'m passionate about leveraging structured ITSM frameworks and technology to minimize disruption, maximize uptime, and ensure consistent service delivery in mission-critical environments. Let’s connect if you\'re exploring ITSM leadership, consulting, or service governance opportunities!
Experience
Service Management Officer
Mar 2024 — Present · Navi Mumbai, IN
Education
University of Mumbai
Bachelor of Engineering - BE, Electronics Engineering
2009 — 2013
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