Ekta S.
Business Process Lead @Tata Consultancy Services
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WORK HISTORY
Business Process Lead @Tata Consultancy Services
IN
Managing the lifecycle of all the changes and to minimize the impact of incidents.End to End IT Change and Service Management & Execution.Requirement gathering & Analysis of the situation.Plan, coordinate and control the restoration of complex and high impact system changes that occur within the production environment.Measure project performance to identify areas for improvement.Maintain Incident, Change reports in a common database and have a weekly consolidated report published to the team.Update and Leads the change advisory board (CAB)Facilitate and perform Change process to identify causes of critical incidents and follow-up on preventive Action items.Conduct Daily meetings with client and in-house technical teams to work on preventive action items for Change management.Ensure emergency and unplanned changes follow appropriate expedited processes and are fully documented post-implementation.#Customer Focus #Technical Proficiency #Problem-Solving #Communication #Adaptability
EDUCATION
Sikkim Manipal University - Distance Education
Master of Business Administration - MBA, Finance, General
Delhi University
Graduated, B.A. English Hons
ABOUT EKTA S.
Quick learnerAbility to work under pressureLove to work with challangesTough task masters•A result oriented professional with 8 years of experience in Application & Production support, operations Management, Reporting & Client Experience.•Passionate about client satisfaction and expert to work in cross-functional team environment (L2/L3) to provide the best solutions to the client\'s issues maintaining with CSAT Score.•Exceptionally self -motivated and an initiative starter with ownership.ERP User Access Management Lead -INFOR M3•Strong and proven track record of successfully managing client relationships and technical projects.•Hands on experience on HTML/XML and Java based automated applications, basic knowledge of Microsoft SQL Server.•Active participation in pre/post deployment, functional, regression testing in UAT and production environment.
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