Ekta Gaba

Experience

1. Deputy Manager

   airtel

   Nov 2024 — Present · Gurugram, IN

   1)Bill and E bill delivery: Ensuring customers receive their bills accurately and promptly, including resolving any issues related to missed or failed bill deliveries.2)GST Compliance for B2B Customers: Keeping track of changes in GST regulations, ensuring that your business customers are in compliance, and updating or deleting GST details where necessary.3)Customer Issues (IR-related): Addressing any issues related to individual customers, particularly B2B clients, and resolving complaints related to incorrect or missing invoices.4)Mobility, Fixed Line, and Airtel Black Services: Overseeing services across multiple channels, including mobile, fixed-line, and bundled offerings like Airtel Black, ensuring customers’ needs are met and service issues are resolved quickly.5)SLAs: Monitoring and ensuring compliance with Service Level Agreements, addressing any delays or performance issues that might affect customer satisfaction.6)GST Updates and Deletions: Ensuring that the GST information for customers is accurate and up to date, and handling the deletion of outdated details as needed.7)B2B/B2C Billing Issues: Resolving billing-related issues for both business and consumer customers, including situations where bills haven’t been generated or are incorrect.8)Email ID Upgradation: Handling the process for updating customer email IDs to ensure they receive their bills and other communications in a timely manner.9)Soft and Hard Bounces: Tracking email delivery issues, such as soft or hard bounces, and taking action to ensure bills are successfully delivered to customers’ inboxes.

Education

• Chandigarh Group Of Colleges

  Masters in business administration

  2018 — 2020