Eric Kennedy-Smith

About Eric Kennedy-Smith

Currently at Discover Financial Services as a Lead Recovery Specialist, my role involves servicing delinquent accounts and reinforcing customer relationships. With over two decades of professional experience, my expertise lies in risk management, data reconciliation, and implementing DEI initiatives. Our team diligently minimizes losses while upholding Discover\'s commitment to equity and inclusion.Previously, as a Reconciliation Analyst, I ensured impeccable record keeping through meticulous data validation. This experience sharpened my abilities in identifying and managing operational risks. Alongside my corporate role, I helm a public speaking enterprise focused on Mental Health and Fostering, testament to my dedication to societal well-being and empowerment.

Experience

1. Lead Recovery Specialist

   Capital One

   Dec 2024 — Present · US

   Responsible for servicing delinquent credit card accounts through various contact channels. Minimizing losses to the company while simultaneously strengthening the relationship with customers. Actively manages and escalates risk to upper management.

Education

• West Muskingum Schools

  High School Diploma, College Prep

  1998 — 2002

Skills

• Sam Broadcaster
• Microsoft Word
• Security
• Supervisory Skills
• Security Operations
• Itunes
• Virtual Dj
• Netscape Navigator
• Security Management
• Cctv
• Asset Protection
• Customer Service
• Windows 7
• Physical Security
• Radio Broadcasting
• Promotions
• Wedding Dj
• Microsoft Office
• Sales
• Online Advertising
• Apple
• Radio
• Fruity Loops
• Talent Management
• Windows Xp Pro
• First Aid
• Dj
• Interviews
• Web Design
• Background Checks
• Mozilla
• Surveillance
• Powerpoint
• Microsoft Excel
• Microsoft Windows 98
• Windows Vista
• Social Networking
• Enforcement
• Medical Records
• Cpr Certified