Ekpa Duke

Crisis Counselor @Shout Uk

Offering 2+ hours a week to support texters in various emotional and psychological distress. • Facilitating active rescues following risk assessment for texters in serious mental and emotional crisis • Managing complaints with calm, clear communication and problem-solving.• Providing support to and encourage positive behaviours of texters through reflective listening and the use of an excellent crisis communication plan.• Updating skills and maintaining a texter-centred support strategy by regularly completing training and assessments