Ekow Eshun

About Ekow Eshun

I enjoy learning new things and being innovative. I am very well-versed in time management and keeping things in a structured manner. I believe the best way to be successful is to be willing to adapt and keep strong networks.

Experience

1. Customer Support Specialist

   Brandyourself

   Mar 2022 — Present · New York, NY, US

   Answers customer inquiries on product features and availability, order processing, and general questions, with an in-depth knowledge of the company and its products-Provides high level customer service by finding solutions to customer inquiries and issues, while maintaining a positive and professional attitude-Helps users navigate the DIY SaaS software as well as identifying potential customers for in-house managed services-Identifies customers’ unique needs and pointed them to the appropriate product or service solution-Troubleshot customer technical issues and documented bug reports for the development team-Keeps the pulse of the extensive user base, gauged customer feedback, and coordinated with the product and marketing team to communicate findings.

Education

• Franklin & Marshall College

  B.A, Special Studies; Economics, Philosophy & Women and Gender Studies

  2012 — 2016

• Franklin & Marshall College

  Bachelor of Arts (B.A.), Economic Inequality and Exclusion

  2012 — 2016

Skills

• Powerpoint
• Microsoft Excel
• Microsoft Office
• Social Media
• Prezi
• Marketing
• Public Speaking
• R Studio
• Research
• Customer Service
• Microsoft Word
• Leadership
• R Studio