Ekaterina Bubnova
Business Analytics & Information Systems Student at USF | Cybersecurity Concentration | ITSM Intern at Pratt & Whitney (RTX) | Passionate About Data, Tech & Cybersecurity
- Role
- Itsm - Knowledge Management Analyst at Pratt & Whitney
- Location
- Tampa, FL, US
- LinkedIn followers
- 500 followers
About Ekaterina Bubnova
Early-career security professional and a senior Business Analytics and Information…
Experience
Itsm - Knowledge Management Analyst
Jul 2025 — Present · East Hartford, CT, US
Supporting the Digital Workplace Services organization at Pratt & Whitney, an RTX business, with a focus on building and optimizing IT knowledge management systems in alignment with ITIL best practices.• Assisting in the development and implementation of a self-service knowledge base using the ServiceNow platform• Collaborating with cross-functional Digital Technologies (DT) teams to document technical knowledge, troubleshooting steps, and best practices• Monitoring knowledge base usage and identifying opportunities for improvement• Maintaining article templates, workflows, and providing support to IT staff on KM tools and processes
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