Eric J. Vollmer

IT Risk Director at USAA | Technology and Operational Risk Senior Leadership | Financial Services Risk Expertise | Executive Board Service | Aspiring Voice Actor

Role
Director, IT Risk Management at USAA
Location
Pittsburgh, PA, US
LinkedIn followers
500 followers
Information TechnologyView LinkedIn profile

About Eric J. Vollmer

Accomplished technology and operational risk leader with distinguished performance, and significant experience in financial services. Proficient in directing, planning, development, continuous improvement, strategic implementation, and integration of technology and enterprise governance, risk, and compliance programs. Skilled in project, PMO, and process management methodologies and techniques, personnel management, budgeting and business case development, vendor management, and strategic planning and execution. Bachelor of Science, Information Systems Master of Business Administration, Technology Management Master of Science, Computer and Information Technology CGEIT, CISA, CISSP, CRISC, CTPRP, and PMP certified Areas of expertise include: • Regulatory exam and inquiry response • MRA/audit response and remediation • Risk assessment, ranking, and normalization • Governance assessment and gap remediation • Risk Control Self-Assessment development • Technology policy compliance and exceptions • Policies/standards/procedures development • Audit planning, execution, and oversight • Technology controls analysis and documentation • Business continuity/disaster recovery planning • Metrics/KRI/KPI development and scorecards • Training program and course development

Experience

  1. Director, IT Risk Management

    USAA

    Feb 2022 — Present · Cranberry Township, PA, US

    Responsible for direction and execution of second line technology risk programs focusing on oversight of governance and risk management, risk partner engagement and communication strategy, analysis and engineering of targeted assessment execution and coverage plan development processes, evaluation and assessment of critical third party vendor cyber hygiene and resiliency readiness, quality assurance of first line regulatory responses, and leadership for group employee engagement program, as well as leadership and oversight for staff leaders and teams responsible for risk program delivery.

Education

  • Federal Bureau of Investigation, Pittsburgh Field Office, Citizen's Academy

    Certificate

    2015 — 2015

  • Hopewell High School

    Diploma, Academic/Collegiate Focus

  • East Carolina University

    Information Technology and Information Security Master's level coursework

  • University of North Carolina at Charlotte

    Master of Business Administration (M.B.A.), Information Technology Management

  • Purdue University

    Master of Science (M.S.), Computer and Information Technology; Technology Project Management

  • Clarion University

    Bachelor of Science (B.S.), Information Systems

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Eric J. Vollmer — Director, IT Risk Management at USAA in Pittsburgh, PA, US | Unifers