Eric Suarez

About Eric Suarez

Self motivated individual with a can do attitude seeking a challenging position in the…

Experience

1. Software Support Specialist

   Everbright

   Jan 2022 — Present

   Provide exceptional customer service through phone, email, chat, etc. • Become an expert on both financing and sales/operations workflows • Be a knowledge resource and an escalation point for our customers • Provide solutions to problems while educating and training our customers • Document customer interactions with accurate and detailed interaction logs • Serve as a voice of the customer and work with the team to improve our program and processes • Work with team members, supervisors and management to adhere to quality standards and achieve service level goals • Proactively escalate potential issues or anomalies to management • Identify and recommend improvements to our internal support tools and drive scalable solutions to support our growing customer base • Create a positive work environment through collaborating with direct teammates and internal stakeholders

Skills

• Dhcp
• Customer Satisfaction
• Sap R/3
• Sharepoint
• Windows Server
• Microsoft Exchange
• Servers
• Lotus Notes
• Windows 2000
• Crm
• Cloud Computing
• Citrix
• Hyper-V
• System Administration
• Enterprise Software
• Windows 7
• Computer Hardware
• Security
• Citrix Metaframe
• Blackberry Enterprise Server
• Dns
• Sales Operations
• Sap
• Xen
• Salesforce.com
• Vendor Management
• Call Centers
• Terminal Services
• Program Management
• Vdi
• Hardware
• Windows Xp
• Active Directory
• Virtualization
• System Deployment
• Networking
• Application Virtualization
• Customer Relationship Management (Crm)
• Help Desk Support
• Vmware