Eric Jostad
An ambitious, experienced customer service professional with skills in customer satisfaction and loyalty as well as advanced training in other facets of business, such as web development and project management.
- Role
- Associate Payroll Customer Success Consultant at TriNet
- Location
- Salem, OR, US
- LinkedIn followers
- 500 followers
Experience
Associate Payroll Customer Success Consultant
Jun 2022 — Present · US
Delivers excellent core standard services to customers through providing diligent, accurate, appropriate, timely, and easy-to-use valuable solutions to meet their needs. • Ensures proper triage, escalation, and effective resolution of all client inquires, while providing relevant information, and making recommendations. • Organizes and prioritizes work to ensure timely, effective, efficient, and economic delivery of services; ensures Service Level and Operational Level agreements are met. • Handles open cases to ensure problem resolution in the shortest amount of time, while keeping clients regularly advised of status and anticipated resolution date, with a high emphasis on quality.• Responsible for consistently meeting established key performance indicator metrics as defined by management and being accountable to TriNet’s customer retention and customer satisfaction goals. • Works cross-functionally with other TriNet colleagues to deliver exceptional customer services, build cohesive interdepartmental relationships, and coordinate support from other internal teams.• Serves as a key contributor within the preferred service model, alerting the organization to key internal and/or external business issues (such as constantly evolving regulatory compliance requirements) and trends that affect business results, and providing training and mentoring to existing and new colleagues. • Documents all customer interactions in the CRM system. • Other projects and responsibilities as designated by leadership.
Education
University of Oregon
Bootcamp Certificate in Full Stack Web Development
2020 — 2021
University of Central Florida
Minor
2011 — 2014
South Broward High School
High School Diploma
2006 — 2010
University of Central Florida
Bachelor of Arts (B.A.)
2010 — 2014
Skills
- Supply Chain
- Cold Calling
- Event Planning
- Load Management
- Public Speaking
- Professional Writing
- Brokerage
- Supply Chain Management
- Advertising
- Teamwork
- Account Servicing
- Microsoft Word
- Microsoft Office
- Sales
- Social Media Marketing
- Microsoft Excel
- Powerpoint
- Logistics Management
- Communication
- Account Management
- Retail
- B2b
- Time Management
- Quality Assurance
- Cashiering
- Logistics
- Customer Satisfaction
- Microsoft Powerpoint
- Interpersonal Communication
- Management
- Avaya Technologies
- Customer Service
- Social Networking
- Business Development
- Social Media
- Transportation Management
- Marketing
- Radio Announcing
- Leadership
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