Emilio Jimenez

Director of People Services @CBRE

London, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Jul 2023 — Present

Director of People Services @CBRE

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London, GB

As the head of People Service Centre for UK & I, I provide strategic oversight of the People Function, focusing on enhancing engagement, reducing turnover, and implementing agile and lean methodologies across a dynamic, cross-functional team. I drive stakeholder engagement by collaborating with peer-level Directors, Functional Leaders, and People Business Partners to align people strategies with business objectives. By integrating process optimization, data-driven tech solutions, and continuous development, I strengthen the People strategy while overseeing the PSC’s budgeting, resource allocation, process flows, and system transactions. Additionally, I design global strategies to deliver an outstanding employee experience that supports long-term, sustainable business growth. I also create and present key metric reports—including turnover, engagement, DEI, and retention—to equip leadership with data-driven insights for enhancing employee experience.Key Achievement: Successfully designed and integrated the SSC People Operations Strategy and Target Operating Models (TOM), improving service delivery and ensuring Service Level Agreement (SLA) targets were exceeded.

EDUCATION

1994 — 1997

I.E.S. Gomez Moreno

Bachelor's degree

1997 — 1999

Centro de Estudios Profesionales Arenal Informática

Máster en Programación, Computer Programming

2017

Universidad Nacional de Educación a Distancia - U.N.E.D.

Master's degree, Sociology and Anthropology

SKILLS

Mac Os XBusiness Process ImprovementOutsourcingTeam LeadershipProcess ImprovementExecutive CoachingSapChange ManagementMicrosoft OfficeCommunicationLotus NotesContact CentersSix SigmaOperational ExcellenceLeadershipCredit CardsCross-Functional Team LeadershipStrategyAs400Help Desk SupportIssue ResolutionCustomer ServiceItilTrainingNew Business DevelopmentPeople ManagementService DeliveryBusiness AnalysisCoachingManagementAccessProject ManagementBusiness DevelopmentRecruitingSap ProductsExcelBusiness ProcessIbm IseriesMicrosoft ExcelPowerpoint

ABOUT EMILIO JIMENEZ

A highly accomplished and goal-oriented professional in People Services, Operations Transformation, and Employee Experience, I bring globally diverse expertise in People, Shared Services, M&A, HRIS systems, and Talent Management.With a proven track record of leading change, navigating restructures, and fostering positive workplace cultures, I am a strategic problem solver who thrives in communication, thought leadership, and agile/lean methodologies.By leveraging technology, data, and innovation, I have driven transformational projects that enhance the employee experience and optimize HR lifecycles. Aligning People Systems with business objectives, I elevate People Experience for diverse teams worldwide.With deep expertise in project delivery, SLA and TOM frameworks, KPI definition, and data-driven decision-making, I have been recognized for improving employee engagement and streamlining business processes.

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Emilio Jimenez — Director of People Services at CBRE in London, GB | Unifers