Ejaz A.
Manager, Technical Account Management
- Role
- Manager, Technical Account Management at LivePerson
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
Experience
Manager, Technical Account Management
Jan 2024 — Present · Seattle, WA, US
Led a global team of 10+ experienced Technical Account Managers, overseeing a $75M+ enterprise portfolio spanning telecommunications, travel, insurance, technology, finance, and e-commerce sectors. Accountable for the effective execution of the technical support on-call process during business hours and weekends.Mentored and developed two direct reports into Senior TAM roles by promoting ownership of cross-functional initiatives, driving process improvement, and encouraging proactive customer engagement.Reported directly to the VP of Global Technical Support, executing operational improvements across AMER, EMEA, and APAC regions. Established team KPIs and performance frameworks aligned to executive-level business objectives and C-suite priorities.Applied Agile methodologies to pilot MVP solutions for proactive monitoring and alerting, Root Cause Analysis generation, and Incident Management. Several initiatives were adopted as scalable service offerings within premium support packages.
Education
International Academy of Design and Technology-Chicago
Bachelor of Fine Arts (BFA)
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