Ej Schuck

About Ej Schuck

Industrial and Energy Systems Engineer with experience in smart grid engineering, utility system implementation and testing, project management, business process analysis, and strategy projects for the Power & Utilities industry.

Experience

1. Director of Customer Transformation & Revenue Operations

   Duquesne Light Company

   Apr 2018 — Present

   Serve as the primary Customer Service operational strategist for providing excellent service to over residential and commercial customers.Led operations for billing, credit & collections, supplier services, and payment processing functions; team of 43 and annual budget of $15M. Defined departmental strategic goals, transformed solutions by leveraging technology, best practices, data analysis insight, and improved.Implemented key transformational solutions including a web-based start service portal, budget billing and payment arrangement self-service portals, bill and letter print outsourcing, payment processing outsourcing, and managed collection agency.Drive transformation by strategizing, chartering, managing maturation, working with executive leadership, partnering with IT / Operations / Regulatory / Human Resources, and identify and realize savings.Champion digital, self-service, and automation solutions across Customer Service by educating stakeholders on capabilities, identifying use cases, developing business cases, and measuring success. Facilitate unconstrained ideation sessions in pursuit of customer innovation and affordability initiatives.

Education

• Lehigh University

  Master of Science (MS), Energy Systems Engineering

  2009 — 2010

• Lehigh University

  Bachelor of Science (BS), Industrial Engineering

  2005 — 2009

Skills

• Utility Systems
• Energy
• Oracle Sql Developer
• Renewable Energy
• Sharepoint
• Testing
• Business Strategy
• Systems Engineering
• Utility Industry
• Energy Efficiency
• Team Leadership
• Project Planning
• Management Consulting
• Cad
• Program Management
• Sustainable Energy