Eizzel Sese

About Eizzel Sese

Throughout my 10-year tenure as a Senior Customer Service Representative, I have consistently demonstrated my ability to resolve complex issues, ensuring customer satisfaction and loyalty. This experience has equipped me with the skills to handle challenging situations, communicate effectively, and provide efficient solutions. Furthermore, my years as a General Virtual Assistant has allowed me to broaden my expertise in handling various tasks, making me a well-rounded professional capable of adapting to diverse work requirements. Here are my key areas of expertise: • Client Operations • Email, Chat, Phone Support • Administrative Tasks • Social Media Marketing • Real Estate - Property Management • Handling & managing experience and accommodations ( i.e Airbnb ) • Addressing/resolving technical questions, advance troubleshooting concerns, and providing resolution to service issues • Specializes in acquiring client • Data Entry • Lead Generation • Appointment setting and Calendar Management • Project Management • LinkedIn account create/management • Connecting potential clients • Sending proposals, written chat with them to get them to interviews • Preparing Profile content for accounts • Preparing CV/resume documents under guidelines • Documentation of reports, client discussions, interviews, • Conduct Internet research • Knowledgeable in Google sheet, MS Office, Word and Excel Quote: The only limit to the height of your achievements is the reach of your dreams and your willingness to work for them.

Experience

1. Support Manager

   Apex Management Group Llc

   Aug 2023 — Present · RI, US

   Schedule Reoccuring Inspections and Services • Send Maintenance Report and Task List• Keep Monday.com Data complete & up-to-date, Notify Resident Relations as necessary• Sending Violations to Condo Owners, Following Up, and Communicating Updates to Board• Sending notification to Tenants/Owners • Adding Maintenance Team Hours and Credit Card Transactions • Answer the Main Phone Line• Perform Receipt Audit and Ensure all Maintenance Receipts are on Google Drive and Monday.com• Monitor Property Meld for Submitted Vendor Invoices and Add to Appropriate A/P Board• Sending Delinquent Notices and Violations to Owners• Handle Team Emails and distribute accordingly• Assist Owners with creating Melds in Property Meld• Assist owners with Buildium Portal Access• Prepare a delinquency list and send it to owners• Set up Turn Estimates • Perform Vendor Bill-Pay Audit on a Monthly Basis to ensure we are not missing a reoccurring bill

Education

• De La Salle University

  Accounting

• Tagudin Institute Of Science and Technology Fo. INC.

  Accounting Technology/Technician and Bookkeeping

  2009 — 2011