Eitan Markus

WORK HISTORY

EDUCATION

SKILLS

ABOUT EITAN MARKUS

I’m a human-centered strategist and service designer with 8+ years of experience helping organizations reimagine their customer and employee experience to deliver on what truly matters. Whether I\'m leading a team building modernized government platforms, rethinking the hiring experience, facilitating a co-design workshop, or coaching solo entrepreneurs, I help people and organizations turn insight into action.My sweet spot is helping people and organizations navigate ambiguity, foster collaboration, and make sense of complexity to design solutions that actually solve problems.Some of the things I bring to the table:• Journey mapping & experience strategy• Service design & systems thinking• Research synthesis & participatory design• Innovation & product strategy• Managing change & cross-functional facilitationI’ve worked across sectors—public, private, nonprofit—supporting initiatives in healthcare, financial services, community living, education, and beyond. Along the way, I’ve also led internship programs, mentored emerging talent, and helped shape more inclusive workplaces through employee resource groups and accessibility initiatives.Currently, I’m coaching entrepreneurs and leaders and consulting with organizations through Catalyst for Impact. I’m always open to connecting with thoughtful collaborators, curious organizations, and anyone trying to make meaningful change happen.