Einar R.

Senior IT Site Engineer @ZEISS Group

Berlin, DE

Enterprise IT & OT Support: Providing on-site and remote support for IT (Information Technology) and OT (Operational Technology) networks at a high-security medical production facility. Ensuring business continuity across office and production environments.+Windows & Network Infrastructure: Delivering hands-on technical support for Windows environments, Active Directory, DNS/DHCP, and endpoint management. Using FNT Command and Infoblox to document, maintain, and patch internal networks.+Facility Expansion: Supporting IT rollout for a new ZEISS office. Coordinating with teams and vendors to ensure scalable, secure networking from day one.+Cross-Site Support: Assisting other ZEISS Berlin sites via remote access, hardware dispatch, and vendor coordination. Maintaining consistent IT service levels across multiple locations.+Service Desk & End-User Experience: Acting as the main tech contact in Berlin. Managing tickets, walk-ups, and proactive device maintenance. Known for high-quality support and clear, user-friendly communication.+MDaaS & MDM Support: Member of the Mobile Device as a Service (MDaaS) team. Handling MDM support and provisioning iOS and Android devices across Europe. Ordering, configuring, and managing devices using central tools.+Apple MacBook Support & Strategy: Supporting ZEISS’s growing Mac user base. Bringing macOS knowledge from Meta—where support was 90% Mac—to improve ZEISS’s Apple support strategy. Providing guidance and best practices for scalable, future-ready processes.+Security & Compliance: Working with InfoSec teams to maintain IT/OT network segmentation. Ensuring systems meet compliance and security standards for regulated medical manufacturing.+Technical Documentation: Writing and maintaining global/local documentation. Standardizing onboarding, troubleshooting, and network access workflows.