Edwin Moore
Principal Program Management at Voxai Solutions
- Role
- Principal Program Manager at Voxai Solutions
- Location
- Greenville, NC, US
- LinkedIn followers
- 500 followers
About Edwin Moore
MS (Network & Communication Management), BS (Mathematics), ITIL Practitioner Licensed…
Experience
Principal Program Manager
Jun 2017 — Present · Coppell, TX, US
Leads cross functional teams to integrate areas of improvement into systems development and project management life cycle processes, and translate business requirements into technical requirements- Plans and manages multiple, large-sized projects of high complexity, which utilize and/or rely on technology to provide contact centers with the tools and information required to provide the customers with high level of services possible- Provides technical expertise to management and Information Technology (IT) to facilitate planning, set direction, define business initiatives, requirements and develop solutions.
Education
Fayetteville State University
B.S, Mathematics
1980 — 1985
Keller Graduate School of Management of DeVry University
M.S, Network & Communication Management
2000 — 2001
Aurora High School
Diploma, High School
1976 — 1980
Skills
- Project Implementation
- Integration
- Visio
- Customer Service
- Word
- Project Management
- Strategic Analysis
- Team Management
- Leadership
- Sla
- Supervisory Skills
- Enterprise Architecture
- IT Management
- Windows
- Excel
- Customer Relationship Management (Crm)
- Government
- System Deployment
- Business Process Improvement
- Itil
- Computer Hardware
- Service Desk
- Telecommunications
- Outlook
- Microsoft Office
- Analysis
- Call Center
- Business Process
- Requirements Analysis
- Call Centers
- Sdlc
- Solution Architecture
- Incident Management
- IT Service Management
- Deployment
- Customer Relations
- Management
- Team Building
- Requirements Development
- IT Governance
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