Eileen Quinn
Manager, Customer Success & Account Management | SaaS | HR Tech | Retention | Expansion | People-First Leadership
- Role
- Customer Success Career Coach at Carly Agar Training
- Location
- Burbank, CA, US
- LinkedIn followers
- 500 followers
About Eileen Quinn
Empathetic and analytical Manager of Customer Success & Account Management with 8 years of experience leading top-performing remote teams. Proven track record of driving increased retention, upsell, and adoption through scalable data-driven processes with a passion for employee development and strategic leadership.I care deeply about mental health advocacy, animal welfare, and doing work that’s thoughtful, people-centered, and impactful.
Experience
Customer Success Career Coach
Dec 2025 — Present
Coach experienced CSMs and career transitioners into Customer Success on positioning, interview strategy, and role readiness, translating diverse backgrounds into CS-aligned value* Apply Customer Success leadership and hiring experience to advise on CS career paths, account models, and performance expectations across modern SaaS organizations
Education
Wittenberg University
BA, Business Management, Accounting
Skills
- Strategic Planning
- Billing Systems
- Social Media Marketing
- Microsoft Excel
- Tenrox
- Constant Contact
- Financial Modeling
- Accounts Payable
- Financial Analysis
- Cms
- Forecasting
- Microsoft Access
- Metrics Analysis
- End User Training
- Cognos
- Microsoft Dynamics
- Concur
- Invoice Processing
- Financial Reporting
- Event Planning
- Expense Budgeting
- Leave Management
- Operations Management
- Microsoft Power Point
- Zoho
- Etapestry
- Business Objects
- Visual Basic
- Hyperion Enterprise
- Help Desk Management
- Oracle Sql
- Budgeting
- P&L
- Finance Systems
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