Eileen Hopkins

About Eileen Hopkins

I’m a mission‑driven leader who believes meaningful results start with meaningful relationships. I lead with the Platinum Rule—showing people the respect, kindness, and consideration they value—and I build trust through empathy, clarity, and genuine connection.My background spans workforce development, early childhood education, community services, and healthcare support. I’ve helped individuals navigate complex situations, delivered member focused customer service, and strengthened partnerships that expand opportunity and improve lives.Across every role, my focus stays the same: remove barriers, elevate people’s strengths, and offer responsive, people‑centered service that helps individuals and families navigate challenges.

Experience

1. Customer Service Specialist

   Enrollment Management Services

   Oct 2022 — Present · Cincinnati, OH, US

   EMS (Enrollment Management Services) is a consulting firm that provides health care advisory services to companies and individuals. The service is offered on a voluntary basis to provide education and support for those individuals who want help making healthcare decisions for themselves and their families. As a Customer Support Specialist I have experience supporting members and account teams within the medical insurance space. I build strong client relationships while delivering accurate, compliant, and timely support across key service activities. My work includes new‑hire screenings, household needs assessments, documentation of member interactions, and escalation of referrals to ensure appropriate care coordination.I maintain precise, up‑to‑date member and client data in Salesforce, supporting eligibility verification, case tracking, and operational accuracy. My strengths include member engagement, relationship development, benefits navigation, communication, problem‑solving, and process adherence. I’m committed to creating a seamless, supportive experience for members and clients across the healthcare and insurance ecosystem.

Education

• University of Dayton

  Master's degree, Social Agencies Counseling

  1986 — 1988

• Xavier University

  Clinical Endorsement, Counseling Psychology

  2002 — 2004

• University of Dayton

  Bachelor's degree, Elementary Education and Teaching

  1982 — 1986

Skills

• Innovative Thinking
• Case Management
• Adolescents
• Higher Education
• Nonprofit Organizations
• Program Development
• Workshop Facilitation
• Leadership
• Grant Writing
• Public Speaking
• Crisis Intervention
• Non-Profits
• Strategic Planning
• Policy
• Coaching
• Public Relations
• Training
• Volunteer Management
• Community Outreach
• Contract Management
• Social Services
• Case Managment
• Workforce Development
• Program Evaluation
• Program Management
• Nonprofits
• Grants
• Psychotherapy