Eileen Bifulco

Experience

1. Sr Account Manager, Financial Services at Experis

   Experis

   Oct 2005 — Present · Charlotte, NC, US

   Serve as the primary point of contact for customer account management for large financial programs.• Build strong, long-term client relationships.• Ensure timely and successful delivery of solutions aligned with customer needs and objectives.• Communicate progress on monthly and quarterly initiatives to internal and external stakeholders.• Identify growth opportunities within existing accounts to meet sales targets.• Forecast and track key account metrics, including quarterly sales results and annual projections.• Prepare reports on account status.• Collaborate with the sales team to expand opportunities within the territory.• Create strategies and tactics to effectively execute against delivery plans and develop and support market delivery strategy and performance. • Provide mentorship, coaching and oversight to the delivery team and mitigate risks to account for health and client satisfaction. • Model, coach, and train on recruiting/sales best practices, processes and technologies to drive engagement and performance.• Own the relationship with the client - drive the entire sales cycle, manage client questions/escalations, and pursue opportunities to expand scope and services. • Build relationships with consultants on assignment with clients to monitor engagement and develop deeper understanding of clients. • Secure new business with existing client(s) in an assigned portfolio and improve order categorization.