Eileen Ladd

Major Account Manager @Integrated Media Technologies | IMT

Melbourne, FL, US

Focused on providing clients with a wide range of industry-leading technology, consulting and services to include: video conferencing, cloud, on-premise and hybrid video solutions, two-way immersive streaming with content, design/build of conference rooms and best-in-class video bridging services and metrics/analytics tools. Fostered long-lasting relationships with key business leaders, growing the client base. • Created and upheld relationships with customers and vendors; developed key business partnerships with the growing market; troubleshoot any issues that arose and resolved them quickly and with composure• Defined both strategic and tactical plans for immediate and long-range customer acquisition and for growth• Took initiative to help other departments stay organized and efficient; participated in cross-functional teams to enhance the services experience for customers and increase profitability • Delivered outstanding customer service and responded to requests in the most professional manner possible; recognized for establishing close client relationships, evaluated regional trends and product strategies, promoted new products, maintained client service and satisfaction, and monitored sales performance• Monitored flow of purchase orders and initiated appropriate actions to ensure timely delivery• Promoted best practices across the company through contract management, forecasting, supplier evaluations, and price negotiations• Managed the tasks of multiple departments to make sure each executed their responsibilities quickly and efficiently to stay on schedule for individual projects

University of Florida College of Journalism and Communications

Bachelor of Science (BS), Broadcast Journalism

Melbourne High School

Diploma, General