Eileen Edwards
Manager of Member Services at Texas Health Benefits Pool
- Role
- Manager- Member Services at TX Health Benefits Pool
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
OperationsView LinkedIn profile
About Eileen Edwards
Experienced professional leader with strong ability to assemble, motivate and develop…
Experience
Manager- Member Services
Dec 2018 — Present · Austin, TX, US
Education
LeTourneau University
Bachelor of Business Administration (BBA)
2006 — 2008
Austin Community College
General Courses toward Bachelors
2004 — 2006
Skills
- Voip
- Creating Structure
- Conflict Resolution
- Planning and Organizing
- Call Centers
- Team Leadership
- Customer Satisfaction
- Strategic Leadership
- Operations Management
- Telecommunications
- Sales Operations
- Customer Retention
- Customer Service
- Process Improvement
- Performance Improvement
- Workforce Management
- Sales
- Strategic Planning
- Contact Centers
- Vendor Management
- Leadership Development
- Customer Experience
- Management
- Team Building
- Call Monitoring and Calibration
- Broadband
- Training & Development
- Coaching
- Call Center Metrics and Measures
- Marketing
- Coaching & Mentoring
- Project Management
- Leadership
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