Eileen Cassidy
- Role
- Manager, Customer Experience and Quality at Chesapeake Utilities Corporation
- Location
- West Palm Beach, FL, US
- LinkedIn followers
- 500 followers
About Eileen Cassidy
A devoted Customer Experience Specialist (CXS) and Certified Change Management…
Experience
Manager, Customer Experience and Quality
Chesapeake Utilities Corporation
Jan 2015 — Present
Skills
- Natural Gas
- Call Centers
- Regulatory Compliance
- Customer Satisfaction
- Customer Service
- Team Building
- Customer Experience Management
- Project Planning
- Outlook
- Project Management
- Quality Assurance
- Process Improvement
- Supervisory Skills
- Contract Negotiation
- Management
- Contract Management
- Budgets
- Payroll
- Business Process Improvement
- Strategic Planning
- Quality Management
- Employee Relations
- Change Management
- Leadership
- Energy
- Budgeting
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