Eileem Mejia

Senior Customer Success Manager @Open Systems

Düsseldorf, DE
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Mar 2023 — Present

Senior Customer Success Manager @Open Systems

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Zurich, CH

EDUCATION

2009 — 2010

Universidad Tecnológica Centroamericana

Master's, Business Administration; Finance

2004 — 2008

Universidad Tecnológica Centroamericana

Bachelor's, Telecommunications Engineering

2011 — 2013

RWTH Aachen University

Master's, Informatics; Communications

SKILLS

Network SecurityProgrammingHtmlJuniperSqlLinuxCcna SecurityCcnaTroubleshootingMysqlTelecommunicationsJavascriptC++Technical SupportJavaCisco VoipCcnpNetworking

ABOUT EILEEM MEJIA

Design and implementation of global WAN and Hub network topologies.Implementation of managed services: Zero Trust Network Access, Zone based firewalls, Proxy, Web Application Firewalls, VPN networks, IDS and IPS, Microsoft Azure and AWS WAN deployments.Technical Account Management of worldwide customer infrastructure.Development and retention of customer relationships with key stakeholders of managed accounts.Single point of contact and Technical Support on network and network security topics for customers worldwide.Escalation Management and communication driver between multiple teams for resolution of customer issues.

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