Eidin Baldwin

Retention Account Manager-engie @ENGIE

Leeds, GB

Negotiate gas and electricity renewal supply contract with direct customers and TPI’s with an emphasis on building long term profitable relationships• Evaluate and review PI performance and makes recommendations on pathways to improvement by managing customer retention strategies, performance metrics, compensation, and incentives• Assist in identifying and developing new opportunities within renewal portfolio to ensure personal and team targets are achieved for financial and volume growth.• Manage a personal renewal portfolio of customer accounts, ensuring completeness and accuracy of data is used to create a contract for the customer.• Monitoring customer account and provide on-going account management support to customers to maximise value.• Reviewing own performance, against targets as experience developed.• Hold regular TPI engagement meeting at head office or at TPI office to further develop relationship and encourage ongoing and future business. • Monitor market activity to ensure the business gets the highest revenue achievable.