Erin B.

About Erin B.

From more than 4 years of professional customer service experience, I believe customer service represents being kind, courteous, respectful at all times, and making sure customer needs are always met. I enjoy meeting new people and I am able to adapt my interaction style to a broad spectrum of people. In my current role, I am most proud of the environment I created with my team/coworkers. We keep a smile on our customers’ faces and get the job done at the same time. Not only am I able to successfully work within a team, I also mastered the ability to work efficiently on assigned tasks alone with little to no assistance or supervision. I excel in environments that enable the use of my technical, interpersonal, and problem-solving skills. Some of the skills I developed from both professional and personal learning experiences include active listening, written and verbal communication, critical thinking, time management, public speaking, emotional intelligence, leadership, planning, empathy, attention to detail, maintaining composure while receiving constructive criticism, flexibility, and extroversion. At this point in my career, I have skills, knowledge, and experience I want to utilizing in capacities that exceed my current role. I am ready to attain new qualifications and take on more responsibility. There are multiple career interests I have. However, the role that peeks the greatest interest is being a Sales Development Representative (SDR). I am an extrovert, outgoing, and have great communication skills. Possessing these qualities will enable me to excel as an SDR. In preparation of an SDR role, I successfully completed an intensive online course through CourseCareers in Technology Sales Development. While taking the course, I gained knowledge and skills in this area, which include sales cycles, sales terminology, sales research, outreach, prospecting, cold calling, cold emailing, buyer personas, ideal customer profiles, org structure, Zoominfo, SalesLoft, Cadence, Salesforce CRM, LinkedIn, Bant, and SPIN. Being an asset to a company with a strong reputation in the industry would be rewarding and satisfying, while contributing to closing sales deals to help generate revenue for a company.

Experience

1. Customer Care Agent

   United States Postal Service

   Jan 2026 — Present · Los Angeles, CA, US

   Responsibilities:• Handled inbound and outbound customer contacts including but not limited to voice, emails and online chat. • Listened actively to determine customer needs and answered questions.• Researched information to answer and respond to customer inquiries pertaining to USPS products and servicesusing a telephone, computer, and electronic reference tools.• Took immediate action on service requests and provided first contact resolutions that were clear and met the customer’s needs• Through customer dialog and probing, identified opportunities and suggested appropriate shipping and mailing solutions to meet their business needs; escalated to the Sales organization for follow up.• Suggested appropriate USPS products andservices to educate customers and maximize up-sell opportunities.• Created a record of the type of contact in a computerized tracking systemSkills:• Customer service• Communication• Active listening • Time management • Basic clerical knowledge • C360• Salesforce CRM• Empathy• Typing

Education

• CourseCareers

  Sales Development Specialization

  2026 — 2026

• Prairie View A&M University

  Bachelor's of Science

  2016 — 2021