Ehtisham Rafiqi
Key Account Manager | Customer Success | Customer Onboarding | Customer Experience
- Role
- Customer Success Specialist at Andraab - India
- Location
- Gurugram, DL, IN
- LinkedIn followers
- 500 followers
About Ehtisham Rafiqi
Results-driven IT professional with over 4 years of experience in project management, customer success, and digital marketing. Adept at leading cross-functional teams, managing high-value enterprise accounts, and driving successful digital transformations. Skilled in web development, client retention, and e-commerce solutions, with proficiency in platforms such as Shopify, WordPress, and Drupal. Demonstrated success in enhancing customer satisfaction, optimizing IT infrastructure, and delivering strategic solutions that drive business growth. Strong leadership abilities with a focus on process optimization and digital strategy.
Experience
Customer Success Specialist
Feb 2026 — Present · Delhi, IN
Manage end-to-end customer interactions across eCommerce channels (pre- and post-purchase support).Handle order queries, returns, exchanges, and escalations while ensuring high customer satisfaction.Coordinate with operations, logistics, and warehouse teams for timely order fulfillment and issue resolution.Maintain CRM records and track customer feedback to improve service quality and retention.Deliver a premium brand-aligned customer experience to strengthen loyalty and repeat purchases.
Education
Symbiosis Institute of Computer Studies and Research
BCA, Computer Programming
2014 — 2017
Skills
- Vlogging
- Social Media
- Project Management
- Video Editing
- Leadership
- Microsoft Office
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