Ehsan Ali
Service Desk Engineer @Creative Networks
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WORK HISTORY
Service Desk Engineer @Creative Networks
Rochdale, GB
IT Cloud Apprentice | Service Desk EngineerSupporting end-users with Microsoft 365, Windows 10/11, Active Directory, and cloud platforms. Daily work includes troubleshooting hardware/software issues, managing user accounts, monitoring system access, and resolving incidents through ITSM tools. I apply good cyber security practices by handling permissions, MFA, endpoint security, and awareness of threats when managing accounts and devices. Building skills across IT support, networking, and cloud with a strong focus on cyber security for future progression.
EDUCATION
The University of Salford
Bachelor of Science - BS, Physics
ABOUT EHSAN ALI
Security+ certified, with hands-on experience in SOC labs, CTF platforms, and home…
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