Ehren Holder

Service Delivery Leader - Customer Experience

Role: Service Delivery Leader - Customer Experience at Cisco
Location: Clayton, NC, US
LinkedIn followers: 500 followers

About Ehren Holder

Experienced Operations Manager with a demonstrated history of working in the computer networking industry. Skilled in Analytical Skills, Enterprise Software, ITIL, Cisco Certified Internetwork Expert (CCIE), and Customer Satisfaction. Strong operations professional with a B.S.B.A focused in Entrepreneurship/Entrepreneurial Studies from Western Carolina University.

Experience

Service Delivery Leader - Customer Experience
Cisco
Mar 2023 — Present

Education

Wake Technical Community College
Associate of Arts (A.A.)
Western Carolina University
B.S.B.A

Skills

Team Leadership
Cisco Sales Expert
Troubleshooting
Customer Service
Cross-Functional Team Leadership
Ccie Program
Training
Customer Satisfaction
Testing
Technical Support
Team Management
Cisco Certifications
Performance Management
Itil
Analysis
Management
Enterprise Software
Quality Management
Program Management
Cloud Computing
Cisco Technologies
Cisco Systems Products
Leadership
Data Analysis
Salesforce.com
Trending
Process Improvement
Data Center
Microsoft Office

Contact information

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Work email
•••••@cisco.com
Personal email
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Current company

Cisco

Information Technology & Services · 91K employees · Founded 1984 · San Jose, CA, United States

Cisco Systems, Inc. is a multinational technology company founded in 1984 and headquartered in San Jose, California. It is recognized as a global leader in computer networking hardware, software, and related services. Cisco pioneered multiprotocol routers to connect different computer networks, evolving into a key provider of enterprise networking solutions that support modern connectivity. The company specializes in a range of networking products, including routers, switches, and Wide Area Network (WAN) technologies. Cisco also offers security solutions, collaboration tools like TelePresence videoconferencing, and observability platforms for network monitoring. Its innovations support Internet Protocol (IP) technology and Internet of Things (IoT) ecosystems. Cisco primarily serves business-to-business clients, including enterprises, governments, and service providers, playing a crucial role in global internet infrastructure.

cisco.com

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