Emma Hounsome Certcih
Housing Services Manager - Extra Care @emh group
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WORK HISTORY
Housing Services Manager - Extra Care @emh group
Leicester, GB
Staff management, including rota management in line with working time directive for 24 hour staffing• Safeguarding• Property condition• ASB management• Repairs• Allocations and lettings• Rent arrears and benefit support• Assignments and mutual exchanges• Customer involvement and engagement• Complaints and compliments within department• HR investigations business wide• Recruitment• Decant management
EDUCATION
Chartered Institute of Housing
Level 3 Certificate, Housing Practice
Chartered Institute of Housing
Level 4 Certificate in Housing Practice
North Warwickshire and South Leicestershire College
NCFE Level 2 Certificate in Principles of Team Leading
SKILLS
ABOUT EMMA HOUNSOME CERTCIH
As an ardent EDI advocate and passionate mistake-maker, I\'m also an empathetic encourager, keen hobby collector and a self-confessed spreadsheet lover. With 8 years in Social Housing in homeownership management, general needs, extra care and supported housing, I\'ve also delved into project work. I hold Levels 3 & 4 CIH qualifications; and have CDP and team leading certificates. Practical certification includes First Aid at Work, Ladder Association Steps and Step Stool use and inspection, IOSH, RRN Level 2 Positive Behaviour Support, Oliver McGowan training and Food hygiene level 2.
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