Ehab A.
Technical Support Team Lead @Buildfire
Signup · Get unlimited contacts
WORK HISTORY
Technical Support Team Lead @Buildfire
Lead a team of technical support specialists delivering high-quality, timely support to customers. Act as the primary escalation point for complex technical issues while maintaining strong SLAs and customer satisfaction.Coach and mentor team members, improve support processes and documentation, and collaborate closely with Engineering and Product teams to resolve bugs, reduce repeat issues, and improve overall product reliability. Balance hands-on technical troubleshooting with people leadership to drive continuous improvement in support performance and customer experience.
EDUCATION
Albalqa`a Applied University
Bachelor's degree, accounting information system
University of Europe for Applied Sciences
Master of Business Administration - MBA, Business Administration, Management and Operations
University of Europe for Applied Sciences
Master of Business Administration - MBA, Business Administration and Management, General
ABOUT EHAB A.
At BuildFire, I lead a technical support team focused on delivering reliable, high-quality support while building strong, trust-based relationships with customers. My role centers on coaching and developing team members, ensuring we consistently meet SLAs, resolve complex technical issues, and provide an excellent customer experience.I act as an escalation point for critical issues and work closely with Engineering, Product, and Customer Success to identify root causes, reduce repeat incidents, and influence product improvements. By aligning support operations with business priorities, I help scale team effectiveness, streamline processes, and ensure customer feedback directly contributes to BuildFire’s product quality and long-term growth.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.