Erik Gudmundson

About Erik Gudmundson

Erik Gudmundson is an experienced leader in the field of managed IT services and data…

Experience

1. Chief Revenue Officer (CRO)

   Pegasus Technologies

   Apr 2016 — Present

   Listen to clients and prospects to gather needs, understand challenges, and find solutions • Identify new markets for services and establish new relationships • Strategize with clients and vendors to price packages and levels for maximum value • Develop and refine client personas to better communicate service value • Manage marketing strategy and execution, including drip email campaigns, website content, social media engagement, and search engine optimization (SEO) • Track performance of marketing effectiveness • Compare results of marketing campaigns and sales channels • Study industry trends and incorporate them into sales and marketing activities • Discover new leads and work to convert them to prospects • Communicate company mission statement and vision to prospects • Build service and product bundles that best meet client needs • Prepare and present proposals to clients • Negotiate pricing with vendors and clients • Lead sales efforts to convert prospects to clients and grow recurring revenue • Customize company sales process and priorities for market conditions • Participate in chambers of commerce, nonprofit fundraising, and community support activities • Serve on boards of directors for community organizations • Track client success metrics, including response time, resolution time, customer satisfaction scores (CSAT), Net Promoter Scores (NPS), client references, and client referrals • Analyze revenue, profit margin, and ROI of client engagements • Report sales pipeline, revenue cycle, and lead conversion metrics and create data-based forecasts • Collaborate with management team on budget, goals, and long-range strategic planning • Assist clients and staff with EDR, MDR, SOC, MFA, NIST 800-171, CMMC, and other modern cybersecurity standards and technologies

Skills

• Dell Poweredge Servers
• Malwarebytes
• Troubleshooting
• Microsoft Exchange
• Wireless Networking
• Technical Training
• Private Cloud
• Kaseya
• Microsoft Office
• Operations Management
• Small Business Server
• Executive Management
• Windows 7
• Project Management
• Autotask
• Redundant Systems
• Data Center
• Sharepoint
• Cisco Technologies
• Technical Staff Management
• Information Security
• Acronis True Image
• Microsoft Sql Server
• Network Security
• Computer Security
• Disaster Recovery
• Fortinet
• Successful Business Owner
• Active Directory
• Office 365
• Customer Satisfaction
• Group Policy
• Kaspersky Antivirus
• Google Apps
• Iphone
• Visio
• Hyper-V
• Windows Server
• Cloud Computing
• Mcse