Emilia Gryc

About Emilia Gryc

I’m a Senior Program Manager specializing in product operations, voice of the customer, and roadmap programs for B2B SaaS. I build the programs, tooling, and operating rhythms that keep Product, Engineering, and GTM aligned so strategy turns into shipped product.At Algolia and previously Salesforce (Tableau), I’ve owned roadmap operations, customer roadmap briefing programs, and portfolio reporting for R&D by designing systems (cadences, Jira Product Discovery, dashboards, reports, GTM visibility) that give executives real-time insight and give teams a clear path from idea to launch.Earlier roles in telecom, banking, and retail operations built my foundation in execution, compliance, and stakeholder management in high-pressure environments.Strengths- Program & portfolio management, product operations, roadmap planning & governance- Cross-functional leadership with Product, Engineering, Sales, CS, and PMM- Voice of the Customer & executive/customer briefing programs- Data-informed decision making (Jira, Jira Product Discovery, Airtable & other tools)- Process design, change management, and operational excellence- AI and automation enabled ops (custom GPTs for reporting, release notes, and knowledge workflows)I’m excited by senior program, product operations, and technical program management roles where I can connect product strategy, customer insights, and execution at scale.

Experience

1. Sr Program Manager, Product Ops

   Algolia

   Apr 2022 — Present · Seattle, WA, US

   Lead the end-to-end operating model for product roadmap planning and execution owning programs & tooling that keep Product, Engineering, GTM, and executive stakeholders aligned on priorities, trade-offs, and delivery- Design and run a global customer roadmap briefing program, pairing R&D experts with strategic accounts, directly supporting renewals/expansions and strengthening executive customer relationships- Lead the changeover from a fragmented roadmap process to a single source of truth in Jira Product Discovery integrating with product workflows, reducing manual reporting, improving data hygiene, and driving meaningful process optimizations-Launch the company’s first customer-facing changelog by selecting the vendor, renegotiating contracts, and standardizing release notes - improving product communication, GTM readiness, and customer understanding of shipped value-Build a repeatable, data informed roadmap analytics and reporting engine for senior executives and the Board, translating complex delivery data into clear narratives, risk signals, and performance metrics that shape quarterly planning and portfolio decisions- Use AI and custom GPTs as internal “copilots” to streamline operations: automating reporting, release notes drafting, and knowledge workflows so PMs and leaders can focus on higher impact product, customer, and strategy work.

Education

• University of Washington

  Bachelor’s Degree, Business Administration/Marketing