Ellen G.

About Ellen G.

Results-driven IT Operations Leader with a strong record of managing infrastructure, optimizing systems, and leading teams to deliver secure, reliable, and efficient technology solutions. Skilled in vendor management, cross-functional collaboration, and translating technical requirements into business outcomes. Proven ability to resolve critical issues under tight deadlines while implementing process improvements that boost performance and security. Active Raleigh ISSA member since 2023, contributing through volunteer work and ongoing cybersecurity development.

Experience

1. Information Technology Operations and Support Lead

   Curated Events

   Apr 2025 — Present · Raleigh, NC, US

   Lead IT operations and end-user support across all Curated Events locations, ensuring secure, reliable, and high-performing technology.• Act as primary liaison with the managed service provider (MSP) and other vendors to maintain and optimize servers, networks, applications, and business systems.• Oversee daily IT functions with the MSP, including system monitoring, troubleshooting, updates, and backups to minimize downtime.• Ensure exceptional user experiences by coordinating responsive technical support via phone, email, and in-person channels.• Manage IT onboarding/offboarding, hardware procurement, and access provisioning for employees across multiple sites.• Support company growth by planning and executing IT infrastructure for new location rollouts, including equipment installation and system setup.• Collaborate with cross-functional teams to align IT strategies with business objectives, enabling seamless technology integration and accurate data flow.• Drive adoption of new technologies, implement process improvements, and enhance overall system efficiency.

Education

• University of North Carolina Asheville

  Bachelor of Arts

Skills

• Marketing
• Time Management
• Recruiting
• Rpo
• Editing
• Squarespace
• Photography
• Contract Recruitment
• Careerbuilder
• Social Networking
• Social Media Marketing
• Graphic Design
• Employer Branding
• Ceramic Sculpture
• Employee Training
• Email Marketing
• Taleo
• Fine Art
• Interviewing
• Talent Acquisition
• Social Media
• Interviews
• Applicant Tracking Systems
• Web Design
• Css
• Strategic Sourcing
• Graphics
• Blogging
• Research
• Sourcing
• Internet Recruiting
• Photoshop
• Recruitment Marketing
• Employee Relations
• Management
• Mailchimp
• Craigslist
• Technical Recruiting
• Job Descriptions
• Wordpress