Emily M.

Sales Operations Manager @Herowear

Nashville, TN, US

Company-wide owner of HubSpot CRM, ensuring platform stability, data accuracy, and reliable day-to-day operations- Lead Revenue Operations initiatives in partnership with Sales and Marketing leadership to optimize processes, reporting, and CRM configuration- Own Sales Operations across process, systems, reporting, and enablement to support revenue growth and scalability- Developed and maintained MEDPICC- and BANT-aligned reporting to improve pipeline quality and forecasting accuracy- Built and continuously improved sales SOPs, inbound lead workflows, and pipeline stage design- Own and manage the full sales enablement tech stack, including HubSpot, LinkedIn Sales Navigator, ZoomInfo, and Fathom- Built dashboards and analytics to monitor pipeline health, KPIs, and performance trends- Designed and executed onboarding for BDRs and AEs, including building a BDR team from the ground up- Managed operations and partner communications for 12 international partners