Espedito Gasparo

Advisory Architect @Ricoh USA, Inc.

New Alexandria, VA, US
MOBILE NUMBERS
+17•••••••45

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WORK HISTORY

Jan 2025 — Present

Advisory Architect @Ricoh USA, Inc.

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Alexandria, VA, US

The Advisory Architect position is pivotal within the Service Delivery Pre-Sales and Engineering Delivery function, collaborating closely with Enterprise Sales and Ricoh USA teams, offering deep technical expertise across the technology stack, facilitating customer solution presentations and demonstrations, and sharing industry best practices to support strategic sales opportunities. Key responsibilities include maintaining technical ownership of complex deal solution designs, identifying and understanding customer requirements through various methods, working with Sales, Design, and Presales teams to create unified customer solutions, assisting in developing and reviewing Statements of Work (SOW) and other contractual documents, participating in the change control process when project requirements change, providing expertise in architecture design, strategy, and planning, offering transition documentation and knowledge to implementation and operations teams, and staying current on industry trends and global market technology developments. Essential skills and attributes include high technical proficiency, the ability to articulate technology and product positioning, effective communication with C-Level Executives and advanced technical personnel, and cross-functional collaboration to ensure successful solution delivery. This role is integral to the sales effort, providing the technical credibility and creativity needed for designing effective solutions.

EDUCATION

2011 — 2011

Ricoh University

Certificate, Change Management (ADKAR)

2006 — 2007

Chief Information Officers University and George Mason University

Certificate, CIO University

1988 — 1996

Università degli Studi di Napoli Federico II

Master's Degree, Political Science

2001 — 2002

ICTS

Certificate, Microsoft Certified Systems Engineer and Systems Administrator

2009 — 2009

Global Knowledge

Certficate, ITIL Foundation v3

2006 — 2007

George Mason University – Costello College of Business

Master's Degree, Technology Management

SKILLS

Program ManagementVendor ManagementTeam BuildingManagementBusiness Process ImprovementService DeskPre-SalesCustomer RelationsOutsourcingPmpLeadershipInformation TechnologySecurityProfessional ServicesCustomer ServiceProject ManagementNetwork AdministrationTechnical LeadershipProject PlanningItilIT Service ManagementTeam LeadershipCustomer Relationship Management (Crm)Change ManagementIT ManagementIntegrationStrategyIT StrategyAnalysisSolution SellingOperations ManagementSlaNetworkingProcess ImprovementMs Project

ABOUT ESPEDITO GASPARO

Since I moved to the United States in 1996 I matured extensive experience in various fields including IT Service Management (ITSM), IT Operations Management, Consulting, and Sales. During my professional career I have been both an individual contributor and a team leader. Before moving into management, I spent over ten years in the field acquiring hands-on experience in computer and networking technologies.As the long career with my current employers shows, I demonstrated the ability to progressively cover new and more challenging roles. In addition to my technical training, I also have language skills by being a native Italian speaker and reaching an advanced French and intermediate Spanish speaking level. I am a naturalized U.S. citizen and I have held a DoD security clearance.

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