Efren Guzman Magdaleno
Transportation Professional | Transit SaaS Customer Success Manager
- Role
- Senior Launch Manager at Spare
- Location
- Orange, CA, US
- LinkedIn followers
- 500 followers
About Efren Guzman Magdaleno
Experienced Customer Success Manager dedicated to driving client satisfaction, retention, and growth. With a proven track record in nurturing strong client relationships, I excel at understanding their unique needs and aligning them with appropriate solutions. By leveraging my deep understanding of the customer journey and my expertise in SaaS products and services, I ensure successful adoption and ongoing value realization for clients. With a strong focus on proactive communication, I anticipate challenges and provide strategic guidance, empowering clients to achieve their business goals. I am passionate about collaborating with cross-functional teams to advocate for clients, enhance product offerings, and delivering exceptional customer experiences.
Experience
Senior Launch Manager
Mar 2025 — Present · Orange, CA, US
Project Ownership: Drive end-to-end launch projects, from kickoff through go-live, aligning stakeholders and ensuring delivery against commitments. • Data Migration: Scope and execute large-scale data migrations from legacy systems with accuracy, integrity, and timeliness. • Customer Enablement: Translate partner objectives into tailored product configurations, workflows, and training for diverse user groups (remote and on-site). • Cross-functional Collaboration: Partner with Growth, Solutions Engineering, and Product to fulfill RFP commitments and resolve customer pain points. • Relationship Building: Develop strong, lasting partnerships with agencies and operators, advocating for customer needs while maximizing product value. • On-the-ground Impact: Travel across Canada and the U.S.(25–40%) to support in-person kickoffs, launches, and customer training sessions.
Education
California State University-Fullerton
Bachelor's Degree
2013 — 2015
Santiago Canyon College
Associate's Degree
2011 — 2013
Skills
- Sponsorship
- Press Releases
- Event Management
- Publicity
- Social Networking
- Social Media Marketing
- Customer Service
- Teamwork
- SEO
- Event Planning
- Social Media
- Sports Marketing
- Strategic Planning
- Public Relations
- Google Adwords
- Google Analytics
- Salesforce.com
- Microsoft Word
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